Cancellation Instructions

Cancellation Policy of BearCreeks GmbH

Cancellation Right

You are authorized to cancel this contract without giving reasons, in the space of 14 days.

The cancellation period starts the day, you or a designated third person, who is not the delivery person, receive the product and lasts 14 days.

To invoke your cancellation right, you must inform us (BearCreeks GmbH, Marie-Curie-Str. 6, D-85055 Ingolstadt) via email (sales@bearcreeks.com) or letter (BearCreeks GmbH, Industriering 44, D-41751 Viersen) about decision, to cancel the contract, clearly. You may use the attached example form, but this is not obliged.

To retain the cancellation period it is sufficient, that you inform us about utilizing your right of cancellation, before the cancellation period expires.

Consequences of cancellation:

If you cancel this contract, we must refund all already transacted payments. This includes delivery costs, but excludes the additional costs that derive from not choosing the most economical delivery option. Also we must refund in a period of 14 days after receiving your declaration of cancellation. For the repayment we’ll use the same payment method as used for the original payment. Except, another payment method is agreed upon. Every payment method will be free of charge for you. We are authorized to postpone the refund, until we received the returned products or received a confirmation that transacted the return, depending on the earliest date.

You are obliged to return the goods to our logistic center (BearCreeks GmbH, Industriering 44, D-41751 Viersen) during the 14 days, following your cancellation declaration. The cancellation period is retained, if you send the goods back during these 14 days. You are responsible for the immediately costs of the shipment. You only must compensate for a loss of value of the goods, if this loss of value traces back to an usage of the goods, exceeding the proper and necessary usage for testing the state, characteristics and functionality of the goods.

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