Our customer support is available during the weekdays from 9 to 17 o´clock. Feel free to contact us via any convenient method for you - phone, email, WhatsApp, contact form, social media etc. We will be glad to answer all your questions. Here are some of the questions we frequently receive.
Questions to your order processing
1. How can I place an order at BearCreeks?
You can order directly in our online shop. This is the quickest and most efficient method. Of course, we can help you to place your order if you write us an email or WhatsApp message, telling what exactly you would like to order.
It is also possible to pick up your order from our office in Ingolstadt. Please note, appointment should be scheduled at least 24 hours beforehand, so that we make sure your items are prepared for pick up.
There is no physical store of BearCreeks, but it is possible to see our items in our office in Ingolstadt, please call us for more details.
2. How does the online order work?
Once you have found the desired item, select the desired quantity and add it to the shopping cart. You can add more items.
Then check your entries in the shopping cart.
In the shopping cart click "Checkout". Here you either log in with your customer account or use your PayPal account.
Under delivery please select your delivery address.
Now move on to "To payment". Here you can select your desired payment method. If you have a promo code, you can enter it here!
"Proceed to confirmation" - here you can once again check all the entries made. Under "Note to my order" you can leave us a message about your order, for example, if you order with agreed best price guarantee. As soon as everything is correct for you, please click on "Confirm the order".
As soon as we have received your order, you will receive an order confirmation by e-mail from us.
Now our staff will assemble your order and pack it carefully. Our packages are picked up daily in the morning. That means, if you ordered in the afternoon, your package will be sent the next working day in the morning at the earliest.
Please note, for the UK orders above 1000€ longer processing will be needed, because the packages should be checked by the customs. Also for bait boat orders, processing might take some more time, because we are testing each boat before dispatch.
3. How do I know that my order is dispatched?
As soon as your package is packed and ready for shipment, we will send a pick-up request to the delivery service. As soon as your package has been taken over by the delivery service, you will receive a notification by e-mail with the tracking code. Please use the tracking code to check the location and delivery time of your package at the respective website.
4. Is it possible to change my order after I have already paid?
Yes, it is possible under the condition that your package has not been shipped yet. Please contact us as soon as possible, so that we can make changes in time. If your package has been dispatched and you received email notification with the tracking code, it is not possible to make changes to your order anymore. In this case, please place the new order.
5. I would like to pay in installments, how is this possible?
Currently, payment in installments is possible only via PayPal. Please see the video description on how to proceed.
Questions to BearCreeks Customer Service
1. How can I reach you with my questions?
The quickest method is to write us a message on WhatsApp +4915205149860 or call us at +4984113803990. You can also contact us per email at firstname.lastname@example.org or email@example.com
2. Is it possible to see your products in the shop?
We do not have physical shop, where you can check our products. However, it is possible to arrange an appointment and we will show your products of interest in our office in Ingolstadt. Alternatively, it is possible to show you the products via personal video call. Please let us know per phone or email, which products you are interested in, so that we can prepare them.
Questions about Service
1. Do I have warranty on my purchase?
Yes, our products (bait boats, echo sounders) have 2 years warranty. More detailed information about warranty regulations can be found at the last page of your user manuals.
2. What should I do if I need warranty service on my bait boat?
First of all, please contact us on telephone, email or any other available method and describe the issue which you have with your purchased product. If possible, please attach the pictures and videos that can show the issue better. Our technician will check if it is possible to fix your problem immediately, and we will try to help you do it by yourself. In case the problem needs to be fixed by us in our service center, we will let you know all the further details individually. Normally, the product is shipped back to our service point and we repair it or change some parts, when necessary. In some countries, we have the local service points. In any case, it is very important that you contact us first.
3. What should I do if my boat has lost signal with the remote control?
In your user manual, there is a "trick" on how to localise the signal between the boat and the remote control again. Please see the steps once again here.
4. Do you repair the old bait boats?
Yes, if the boats are produced by our factory and have the same system installed. If your boat has one of the following brands: Waverunner, Anaconda, Carponizer, Skarp, Quad, Carpboat, Vegaboat, Cult Ranger, KINCARP, Bait Cruiser, etc. feel free to contact us and we will try to help you.
5. How can I install GPS Upgrade in my bait boat?
If your bait boat is of the same design as ours (so it was produced by the same factory), it is always possible to upgrade it with the GPS autopilot function. For this, please order the GPS Upgrade kit and select if you would like to have it installed by our technician or you can install it by yourself. For the old bait boats, we recommend to select the option of our service, because there is a high chance that other spare parts need to be changed as well, like some cables, switches or connectors. If you have any questions, feel free to contact us and we will help you.
6. Can I install one of your fish finders in my bait boat?
Yes, all bait boats produced by our factory have a pre-fabricated hole made for sonar, therefore installation of the fish finder is really easy. You will need to open the hull of your boat, attach the transducer to the bait boat hull and install the sonar in the hole, connect all the cables and the fish finder can be used.
We can also install the fish finder in your bait boat for free under the condition that the boat has the same design as ours and the fish finder was purchased from us. For this, please let us know about it when you purchase the fish finder and send your boat to our service point.
7. How long does the warranty service last?
It depends on our workload and the problem your bait boat has. Usually we try to finish all the service works within 1 week, however, sometimes more time might be necessary.
8. Can you install camera on my bait boat?
No, we do not provide any service which includes the products of other manufacturers than us. This refers also to fish finders from other manufacturers.
9. In which cases is my warranty valid?
Your warranty is valid on all new bait boats and fish finders purchased from us or our official distributors within 2 years from the purchase date. The warranty covers all technical failures, connected to electronics or basic functions of the product. The warranty is only valid if you report your issue directly to us or to one of our service partners.
The warranty is NOT valid if
- the product is second-hand or used for rental purposes
- the product has been repaired or modified by other parties
- 2 years after the purchase date have passed and the warranty was not extended by another year
The warranty does not cover certain cases which are related to the using habits of the customer, for example, broken antennas, lost remote controls, scratched or broken top and bottom hulls, etc.
More about the warranty conditions you will find in your user manuals.
10. Are my batteries covered by the warranty?
Yes, the warranty on lithium and lead acid batteries is valid for 6 months from the purchase date. This warranty cannot be prolonged.
Please read in detail how to correctly use and charge the batteries, so that they serve you longer.
If the batteries were not correctly stored or charged, we will not be able to provide you the new batteries under the warranty. In this case new batteries will need to be purchased at a discounted price.